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These are the cases when the refund can be issued:

* the product was not delivered in time (mailing issues);
* it was damaged or had irreparable defects, and we can’t provide you with the completely working files.
* it was not as described on our web site: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned.
* In all above cases the refund should be made within 15 working days.

Fraudulent Credit Card Charges or Fraudulent Claims

All requests to negate charges are investigated by our legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.